Terms & Conditions

Your satisfaction is our priority. Should any issue arise or if you find yourself dissatisfied with your purchase, we kindly request reviewing our terms of service outlined below.

Change of mind/Exchange
Please note that due to the nature of our products and to maintain quality standards, we do not offer refunds for change of mind. We encourage thoughtful consideration before making a purchase.

Nature of our crafts
Customers are kindly requested to acknowledge the distinctive nature of our handmade crafts. The presence of variations and minor imperfections is an integral part of our artisanal process, enhancing the individuality of each item. Please be assured that these variations do not in any way compromise the overall quality of our products.

Gift card refund
purchases made using gift cards are non-refundable in cash.

Promotions and Discounts
Promotional offers and discounts are subject to specific terms and conditions. Sunsetology reserves the right to modify or end promotions at any time.

Disclaimer of Liability
Sunsetology is not liable for indirect, consequential, or incidental damages arising from product use or misuse.

Intellectual Property
All content on the website is the intellectual property of Sunsetology. Unauthorized use of any material is prohibited.

Feedback and Review
Customers are encouraged to provide honest and constructive feedback. Any review or comment should be free of defamatory statements, false claims, or misleading information. Sunsetology reserves the right to moderate, edit, or remove content that is deemed defamatory or in violation of these terms.

Damaged & Defective
Upon suspecting a defect or damage in your candle, please follow these steps:

  1. Immediate communication within 7 days of receiving your package (24hrs if damaged during transit). Send your order number, full name, email address, phone number, and details and photos of the issue to hello@sunsetology.com 
  2. Photo Evidence: Clear photos demonstrating the damaged or defective product are crucial for resolution. In the event that the customer cannot or refuses to provide photo evidence, we regret that we won't be able to proceed with assistance.
  3. Assessment: We will promptly review the provided information and images.
  4. Resolution: If confirmed as damaged or defective, we will either request customer to start a return process, facilitate a replacement or issue refund accordance to our terms of service. Please note that some cases will result in customer covering the return shipping cost.

*Any reports after 24hrs for damaged in transit, may require customers to manage return shipping costs for exchanges.